Final Deliverables
College of Southern Nevada IT Transformation
Here are the final documents from our engagement, which collectively provide a comprehensive assessment of your IT organization and a strategic roadmap to guide its future. This suite of deliverables fulfills our contractual obligation to provide fact-based, data-driven recommendations and a risk-mitigated strategy for IT service and infrastructure. Our work included a discovery phase with in-person ideation sessions, stakeholder interviews, and a review of contracts to understand your current IT service delivery model and network infrastructure. We then designed a strategic, data-driven plan for your IT service delivery and network transition. The documents below represent the final output of this process and are designed to empower your team to move forward with a clear vision and actionable plan.
Summary
Core Deliverables
These documents were central to our contractual agreement, providing the foundational analysis and strategic recommendations for CSN's IT service model and infrastructure.
Service Model and Infrastructure Strategy Assessment
This comprehensive report details the current state of CSN's IT environment, identifying key issues such as a lack of a sustainable governance framework and a heavy reliance on contractors for essential roles. The assessment positions CSN's IT department at Level 1 on the IT Maturity Model, with the urgent goal of reaching Level 2 and, ultimately, Level 3 ("Innovator") to become a strategic enabler for the institution. A key part of this deliverable is a proposed balanced IT scorecard, a performance monitoring framework designed to assess the operational and strategic health of the IT partnership. The report also includes an extensive IT salary benchmark analysis, comparing CSN's compensation costs to national academic and private sector rates to support strategic staffing decisions. The document outlines a three-stage roadmap to strategically transition key roles in-house over the next three years while keeping IT labor and compensation costs stable
Download The Full Strategy Assessment Report
IT Transformation Briefing Deck
This presentation serves as a high-level summary of our findings and recommendations for CSN's IT transformation. It uses a MECE (Mutually Exclusive, Collectively Exhaustive) root-cause analysis to highlight that the primary issues at CSN are systemic, stemming from flawed governance and a culture that has been lost due to outsourcing. The deck outlines a three-year strategic roadmap to insource key leadership roles and shift the IT department's maturity from "Transactional" (Level 1) to "Strategic Guide" (Level 3) by addressing core issues like the ownership vacuum and the need for new governance structures. It positions the Greymatter project as an "expensive symptom" of these deeper problems.
Download The IT Transformation Briefing Deck
Bonus Deliverables
In addition to our core engagement, we recognized opportunities to provide further value and created these additional resources to support CSN's leadership in their transition.
Greymatter Assessment and Roadmap
This document focuses specifically on the Greymatter CRM platform, which has struggled to become a fully operational solution for CSN. It identifies critical issues like data loss, fragmented workflows, and a lack of clear ownership. The assessment strongly recommends that CSN stop investing in the platform and instead transition away from it as quickly as possible. It provides a detailed plan for creating a roadmap to guide this transition, including a rough order of magnitude (ROM) estimate for financial and human resources, and proposes a new governance framework for the project.
Download The Greymatter Assessment and Roadmap
CIO Recruitment Guide
This guide is designed to help the College of Southern Nevada (CSN) find a Chief Information Officer (CIO) who is "Fit for Purpose" to the institution's unique operational needs. The document highlights that the ideal candidate is not a conventional campus CIO but rather a leader with expertise in governance, partnership building, and innovative resource allocation. It includes a competency scorecard, a structured question bank, and details on a semi-final round influence simulation case and a final round vision presentation to help the search committee identify the right leader.
Download The CIO Recruitment Guide
