GreyMatter

Executive audio summary with recommendations

Strengthening CSN IT: GreyMatter

Beyond Academics’ discovery sessions for the College of Southern Nevada surfaced critical themes: rescuing the Grey Matter CRM initiative. The audio below walks leaders through our key observations and the recommendations we believe will unlock faster decisions, stronger accountability, and measurable student-experience gains.

Part 2 – Grey Matter & Closing Recommendations (remainder)

We examine whether Grey Matter was the right CRM choice, outline the immediate steps for a rapid health-check, and connect the dots to broader IT strategy. The segment closes with our consolidated findings and actionable next steps—embedding a Beyond PM, modeling hybrid sourcing, and aligning governance with CRM remediation to restore momentum.